Privacy Policy

By using this website, you acknowledge and agree to this Privacy Policy and to the processing of your personal data as described herein. If you do not agree with the terms of this Policy, please discontinue using the website and refrain from providing any personal data.

This Privacy Policy establishes the procedure for the collection, storage, processing, and protection of your personal data when using the website of ACP GROUP INT FZCO (hereinafter — the “Operator”).

1. General Provisions

1.1 This Privacy Policy (“Policy”) explains how ACP GROUP INT FZCO (“we”, “Operator”) collects, processes, and protects your personal data when you use our website and related services.

1.2 We comply with EU GDPR and UAE Data Protection Law (Federal Decree-Law No. 45/2021), ensuring lawful, fair, and transparent processing.

1.3 By using our website, you consent to this Policy.

2. Data We Collect

2.1 We may process the following categories of personal data:

• Identification data (name, surname)
• Contact details (email, phone)
• Company information (organization, position)
• Technical data (IP address, device ID, cookies, geolocation)
• Communication data (messages, inquiries, forms)

3. Purposes & Legal Basis

We process personal data for:

• Providing services and responding to inquiries
• Contract performance and pre-contractual steps
• Sending updates and marketing (with explicit consent)
• Analytics and website improvement
• Legal obligations compliance

Legal bases: Consent (Art. 6 GDPR), contract necessity, legitimate interests, legal compliance.

4. User Rights

You have the right to:

• Access, correct, and update your data
• Request erasure (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time
• Data portability (GDPR Art. 20)
• Complain to an EU/EEA supervisory authority or the UAE Data Office

To exercise these rights, contact: info@acp-24.com.

5. Cookies & Tracking

We use cookies and analytics to improve services. You may disable cookies in your browser settings, but some functionality may be limited.

6. Data Sharing & Transfers

• Data may be shared with service providers (hosting, analytics, email) under confidentiality agreements.
• Data may be transferred outside the UAE/EU only with adequate safeguards (e.g., Standard Contractual Clauses, UAE regulator approval).
• No sale of personal data to third parties.

7. Data Security & Retention

• We apply technical and organizational measures (encryption, access controls, secure servers).
• Data is stored in accordance with UAE DPL requirements.
• Retention: kept only as long as necessary for the stated purposes or legal obligations.

8. Data Protection Officer

ACP GROUP INT FZCO has appointed a DPO responsible for compliance with GDPR and UAE law.

Email: info@acp-24.com

9. Policy Updates

We may update this Policy from time to time. The latest version will always be available on this page.